Return And Refund Policy

Return, Refund, & Exchange Policy

Your satisfaction is our top priority. We stand by the quality of our products and want you to be fully confident in your purchase. If you’re not completely satisfied with your order, we’re here to help.

1. Return Policy & Eligibility
   We accept returns of eligible items within **30 days** of the delivery date. To be eligible for a return, your item must be in its original condition, unworn, unwashed, and with all original tags attached. Items returned outside of this window will not be processed.
2. Items That Cannot Be Returned
   For hygiene and quality control reasons, we cannot accept returns for:
   • Items that have been worn, washed, or altered in any way.
   • Items without their original tags attached.
   • Items with minor, easily correctable flaws (e.g., loose threads).
   • Items that are defective due to reasons outside of manufacturing or shipping errors (e.g., wear and tear, intentional damage).
3. The Return Process
   To initiate a return or exchange, please email our Customer Support team at **support@lesskicks.com** with the following information:
   • Your order number.
   • A brief description of the issue or reason for the return.
   • Clear photographs of the item, if applicable.

   Our team will review your request. If eligible, you will receive a prepaid return shipping label via email. Important: Returns sent without prior authorization may not be processed correctly. Please DO NOT automatically return the package as we cannot be held liable for lost returns.

4. Refunds
   Once we receive and inspect your returned item, we will send you a confirmation email. If your return is approved, we will issue a full refund to your original payment method.
   • Lost Packages: If an order is lost during shipping and the carrier’s investigation confirms the loss, we will issue a full refund.
   • Processing Time: While we process your refund within 2 business days, it may take financial institutions an additional 3-5 business days to transfer the funds to your account. If your refund is not reflected after 10 days from the refund notification email, please contact your bank or card provider before reaching out to us.
5. Exchanges
   We offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or model, please contact our customer service team with your order details and the desired exchange information. Our team will guide you through the process and provide further instructions. Please note that exchanges are subject to item availability. If the requested item is not available, we will assist you in finding a suitable alternative or process a refund.
6. Restocking Fee
   Currently, we do not charge a restocking fee on returns.
7. Return Shipping Costs
   • Company Error: In the case of a company error (e.g., a defective or incorrect item), we will cover all return shipping costs and provide a full refund or exchange.
   • Customer Preference: Returns initiated due to a change of mind will incur both original and return shipping costs. These costs are the responsibility of the customer. Please note that original shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

We appreciate your understanding. If you have any questions, please don’t hesitate to contact us at support@lesskicks.com.